Shipping policy
We deliver to all of the US, including PO via USPS, UPS. Orders are processed in 1-2 business days and arrives within 2-5 business days. Business days are Monday through Friday, excluding weekends and Federal and State holidays.
We also ship internationally vis UPS and DHL
Agape Sale is NOT responsible for stolen parcels. If a parcel was left at your address and has gone missing we will file a claim with the courier on your behalf but we will not re-ship or refund your order until the courier deems the parcel as lost or undelivered.
When selecting your shipping method please note the following;
Monday to Friday are business days. Couriers only pickup on business days. We do not pack/ship on weekends or public holidays.
PRIORITY SHIPPING: ships within 24hrs or 1 Business Day.
EXPRESS PRIORITY: ships within 48hrs or 2 Business Days.
REGULAR/ EXPEDITED: orders are shipped/packed in the same order they are received.
Orders placed after 1:00pm on Friday or any time on Saturday or Sunday will be added to their respective queues on Monday morning.
FAQ
When will my order ship?
As noted in your order confirmation email, we update our website banner every weekday with the dates we are shipping. We cannot provide an exact date when your order will ship due to the variations in the volume of orders received on any given day.
I just received a shipping notification, but I can't track my order?
You will not be able to track your order until after shipping company has picked up from us and scanned the daily manifest which is late in the afternoon, Monday - Friday. Shipping company does not pick up on weekends or public holidays, so if you receive a shipping notification on a weekend/holiday, you will not be able to track it until Monday/next business day evening.
My order says "delivered" but it wasn't, what do I do?
Please wait 24 business hours after receiving the notification before contacting us to give the courier drivers time to complete delivery. If the order has still not arrived, check with your neighbours, post office, community mail room, etc., please contact us by email with your order number. We will open a ticket with the courier for investigation. If the order is deemed lost AND we are credited back, we will offer to reship your order or refund you to a gift card only.
Where do we ship?
We ship anywhere in the USA and all countries.
How much will shipping cost?
Shipping rates are calculated on the Cart page as well as during the checkout process. These rates come directly from chosen shipping page.
Updated January 6, 2023
Please contact info@agapesale.com or in office hours by calling +1 (860) 913 6264.