Política de envío

Last updated: July 30, 2026

Thank you for shopping with Agape Sale LLC. This policy explains our processing times, shipping options, delivery estimates, and procedures for delayed, lost, damaged, or returned packages.

Order Processing

Orders are generally processed within 1–2 business days.

Business days are Monday through Friday, excluding weekends, holidays, announced warehouse closures, and other periods displayed on our website.

Orders placed after 1:00 p.m. Eastern Time on Friday, or during weekends or holidays, will begin processing on the next business day.

Processing time is separate from carrier transit time. During sales, promotions, warehouse pauses, or periods of high order volume, processing may take longer. Any temporary processing updates will be posted on our website.

Selecting an expedited carrier service does not guarantee faster order processing unless expedited processing is specifically included.

United States Shipping

We ship to eligible addresses throughout the United States using carriers that may include USPS and UPS.

Orders delivered to a standard P.O. Box must use an eligible USPS shipping service. UPS generally requires a physical street address.

After an order has been processed and accepted by the carrier, domestic delivery generally takes 2–5 business days, depending on the service selected, delivery location, carrier operations, weather, and other circumstances outside our control.

All delivery dates are estimates and are not guaranteed.

Shipping Charges

Shipping rates are calculated in the shopping cart and during checkout. Rates may be based on:

  • Delivery destination
  • Package weight and dimensions
  • Selected shipping service
  • Carrier rates and surcharges

Customers can review available shipping methods and charges before completing checkout.

Tracking Information

You will receive a shipping-confirmation email with tracking information after a shipping label is created.

A shipping notification does not always mean the carrier has already collected or scanned the package. Tracking may take 24–48 hours to update, particularly during weekends, holidays, and high-volume periods.

Please ensure that the email address entered during checkout is current and accurate.

Correct Shipping Information

Customers are responsible for providing a complete and accurate shipping address, including any apartment, suite, unit, or building number.

Contact us immediately if an address correction is needed. We cannot guarantee that an address can be changed after an order enters processing or after a shipping label has been purchased.

Agape Sale LLC is not responsible for delivery problems caused by incorrect, incomplete, or outdated customer information.

Additional carrier, return, correction, or reshipment charges resulting from an incorrect address may be charged to the customer where permitted by law.

Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it:

  1. Allow until the end of the delivery day and up to 24 hours for the package to appear.
  2. Check your porch, mailbox, garage, side entrance, parcel locker, community mailroom, or other secure delivery locations.
  3. Ask household members, neighbors, building management, or reception personnel whether they accepted the package.
  4. Contact the carrier using the tracking number.
  5. Email us at info@agapesale.com with your order number and tracking information.

We may open an investigation with the carrier when appropriate.

Agape Sale LLC is not automatically responsible for packages stolen after confirmed delivery to the address provided during checkout. However, we will make reasonable efforts to assist with available carrier or insurance claim procedures.

A police report or other supporting documentation may be requested for suspected theft.

Lost or Damaged Packages

If tracking has stopped updating or your package appears to be lost in transit, contact us at info@agapesale.com.

A package is not considered lost solely because tracking is delayed. The carrier may require an investigation period before confirming a loss.

If the carrier confirms that a package was lost, the available resolution may include:

  • Reshipment, subject to product availability
  • A refund to the original payment method
  • Another appropriate resolution based on the circumstances and applicable law

If your order arrives damaged, leaking, or broken, contact us promptly and include:

  • Your name and order number
  • Photos of the shipping box or mailer
  • Photos of the shipping label
  • Photos of the damaged products
  • Photos of the internal packaging

Keep the package, damaged items, and all packing materials until the claim has been reviewed.

Returned-to-Sender Packages

Packages may be returned to us because of an incorrect address, refusal of delivery, failure to claim the package, an unavailable recipient, or unpaid customs charges.

After the package is returned and inspected, you may choose:

Reshipment: You will be responsible for the new shipping charge and any carrier return fees.

Eligible refund: When permitted under our Return and Refund Policy, the refund may be reduced by the original shipping cost, carrier return fees, address-correction charges, or other documented costs caused by the failed delivery.

No deductions will be made when prohibited by law or when the return resulted from an error by Agape Sale LLC.

International Shipping

We ship internationally to eligible destinations using carriers that may include UPS and DHL.

International shipping availability depends on the destination, product type, carrier restrictions, customs requirements, and the markets enabled on our website.

We cannot guarantee shipping to every country, territory, postal code, or restricted destination.

International customers are responsible for monitoring tracking and responding promptly to requests from the carrier, customs authorities, or local delivery providers.

Customs, Duties and Taxes

International orders may be subject to customs duties, VAT, import taxes, brokerage fees, handling charges, or other destination-country costs.

Unless expressly collected during checkout, these charges are not included in the product price or shipping cost and are the customer’s responsibility.

Customs authorities may inspect, delay, refuse, confiscate, or return a shipment according to local laws. Agape Sale LLC does not control customs decisions or processing times.

Failure to pay customs charges or provide requested information may result in the package being delayed, returned, or abandoned.

Contact Us

For shipping questions, please contact:

Agape Sale LLC
2842 Main Street, Suite 270
Glastonbury, CT 06033
United States

Email: info@agapesale.com
Phone, Text or WhatsApp: +1 (860) 313-8876

Business Hours:
Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time
Excluding holidays and announced closures