Shipping & Returns Policy

Shipping & Returns Policy

At Agape Sale LLC, we work to process and ship orders as quickly and carefully as possible. Please review our shipping, delivery, return, and exchange policy before placing your order.

Order Processing Time

Orders are typically processed within 1–2 business days.

Business days are Monday through Friday, excluding weekends, federal holidays, and state holidays.

Orders placed after 1:00 PM on Friday, or any time on Saturday or Sunday, will begin processing on the next business day.

Please note that selecting an expedited shipping method does not always shorten order processing time. Expedited shipping refers to the carrier transit speed after your order has been processed and shipped.

Domestic Shipping

We ship within the United States using available carriers such as USPS and UPS.

Estimated domestic delivery time is usually 2–5 business days after the order has shipped, depending on the shipping method selected, the destination, and carrier conditions.

Delivery times are estimates only and may be affected by carrier delays, weather, holidays, address issues, or other circumstances outside our control.

Shipping Methods

Available shipping options may include:

  • Standard / Expedited Shipping: Orders are processed and packed in the order they are received.

  • Priority Shipping: Orders are typically prepared to ship within approximately 2 business days.

  • Express Priority Shipping: Orders are typically prepared to ship within approximately 1 business day.

 

Shipping options, rates, and estimated delivery times are shown at checkout.

Shipping Cost

Shipping costs are calculated automatically at checkout based on the order weight, shipping destination, and available carrier rates.

Customers are responsible for shipping costs unless a free shipping promotion is active and the order qualifies.

International Shipping

We ship internationally through available international carriers shown at checkout, such as UPS or DHL.

International customers are responsible for all customs duties, import taxes, VAT, brokerage fees, customs clearance fees, and any other fees required by their country or carrier.

Agape Sale LLC is not responsible for customs delays, import restrictions, refused customs charges, or delays caused by the destination country’s customs office or delivery carrier.

By placing an international order, the customer agrees to accept responsibility for any customs duties, taxes, import fees, and delivery requirements in their country.

International Shipping Notice

International shipping can be costly, so we encourage international customers to review their cart carefully before placing an order.

Please make sure your shipping address, email address, and phone number are correct before checkout. A phone number may be required by the carrier for delivery or customs communication.

Incorrect Shipping Address

Customers are responsible for entering a complete and accurate shipping address at checkout.

Agape Sale LLC is not responsible for orders that are delayed, returned, lost, or delivered incorrectly due to an incomplete, incorrect, or outdated shipping address provided by the customer.

If you notice an address mistake after placing your order, contact us immediately at info@agapesale.com. We will do our best to help if the order has not yet shipped.

Once an order has shipped, we may not be able to make changes to the shipping address.

Tracking Information

Once your order ships, tracking information will be sent to the email address used at checkout.

Please make sure your email address is accurate and up to date.

Stolen, Missing, or Delivered Packages

Agape Sale LLC is not responsible for stolen packages after the carrier marks the package as delivered.

If your tracking shows delivered but you did not receive your package, please check with household members, neighbors, your mailbox area, front desk, leasing office, mailroom, or local carrier office.

We may assist by helping you file a carrier claim when possible. However, we do not reship or refund orders marked as delivered unless the carrier confirms the package was lost, undelivered, or otherwise eligible for reimbursement.

Packages marked as delivered but believed to be stolen may need to be reported to the carrier and, when appropriate, to local authorities.

Lost Packages

If your package appears lost in transit, please contact us at info@agapesale.com with your order number.

We will review the tracking information and assist with a carrier claim when possible.

Refunds or replacements for lost packages are handled based on the carrier’s investigation and claim decision.

Damaged or Defective Items

We carefully package orders to help prevent damage during transit.

If your item arrives damaged or defective, please contact us within 3 business days of delivery at info@agapesale.com.

Please include:

  • Your order number

  • Your full name

  • Photos of the damaged item

  • Photos of the shipping box and packaging

  • A short description of the issue

 

We will review the information and work toward a reasonable resolution, which may include replacement, store credit, or another approved solution depending on the situation.

Return Policy

Due to the nature of our products, we do not accept returns.

Many of our products include cosmetic raw materials, skincare ingredients, body care products, powders, oils, butters, extracts, soap-making supplies, and personal care items. For health, hygiene, safety, and product integrity reasons, these items cannot be returned or resold once they leave our facility.

All sales are final unless an item is confirmed to be defective, damaged, or incorrect.

Exchange Policy

We only replace items if they are defective, damaged, or if the wrong item was shipped.

If you believe you received a defective, damaged, or incorrect item, please contact us within 3 business days of delivery at info@agapesale.com.

Return-to-Sender Packages

If an order is returned to us due to an incorrect address, incomplete address, unclaimed package, refusal of delivery, refusal to pay customs fees, or failure to pick up the package, we will contact the customer by email.

If the customer wants the order reshipped, the customer is responsible for the reshipping cost and any return shipping fees charged by the carrier.

If we do not receive a response within 48 hours, the order may be refunded minus the original shipping cost, return shipping charges, and a 20% restocking fee.

Shipping fees are non-refundable.

Refused Packages

If a customer refuses delivery or refuses to pay required customs duties, taxes, or carrier fees, the package may be returned to Agape Sale LLC.

Any refund, if approved, will be reduced by the original shipping cost, return shipping charges, carrier fees, customs-related charges, and a 20% restocking fee.

Order Questions

For shipping, delivery, damaged item, or order questions, please contact us:

Email: info@agapesale.com
Phone / Text / WhatsApp: +1 (860) 313-8876
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

Please include your order number so we can assist you faster.