RETURN AND REFUND POLICY

Last updated: July 30, 2026

Thank you for shopping with Agape Sale LLC. Because we sell cosmetic ingredients, skincare products, and other personal-care items, certain products cannot be returned after they have been opened, used, altered, or had their safety seal broken.

Please review this policy before completing your purchase.

RETURN ELIGIBILITY

You may request a return within 14 days after delivery.

To qualify for a return, the item must be:

• Unused and unopened
• In its original packaging
• Unaltered and free from contamination
• In resalable condition
• Returned with any original seal, label, and protective packaging intact
• Accompanied by your order number or other proof of purchase

A return must be approved before it is mailed back to us. Items returned without prior authorization may not be accepted.

To request a return, email info@agapesale.com with:

• Your full name
• Order number
• Item or items you wish to return
• Reason for the return
• Photographs, when applicable

NON-RETURNABLE ITEMS

For health, hygiene, safety, and contamination-control reasons, we cannot accept returns of:

• Opened or used skincare or personal-care products
• Opened cosmetic ingredients, powders, extracts, oils, butters, bases, or formulation supplies
• Products with broken, removed, or altered safety seals
• Products that have been mixed, diluted, repackaged, contaminated, or otherwise altered
• Custom-made, specially prepared, or personalized products
• Clearance, final-sale, or discontinued items marked as non-returnable
• Gift cards
• Items returned outside the approved return period

The exclusion for opened hygiene-sensitive products does not limit any rights that cannot legally be excluded.

For qualifying EU purchases, consumers generally have a 14-day withdrawal right, although an exception may apply to sealed goods that are unsuitable for return for health or hygiene reasons after the seal has been broken.

RETURN SHIPPING

Customers are responsible for return-shipping costs unless the return results from:

• An incorrect item sent by Agape Sale LLC
• A verified defective product
• A product damaged before or during delivery
• Another error attributable to Agape Sale LLC

Original shipping charges are non-refundable unless required by law or the return resulted from our error.

We recommend using a trackable shipping service. Agape Sale LLC is not responsible for an authorized return package that is lost or damaged while being shipped back to us.

Do not return an item until you receive return instructions and authorization from us.

REFUNDS

After an authorized return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Processing times after issuance depend on your bank, card issuer, PayPal, or payment provider.

A deduction may be made when permitted by law if:

• The item is not returned in its original condition
• Parts, packaging, seals, or accessories are missing
• The product shows signs of use, alteration, contamination, or damage not caused by Agape Sale LLC
• The returned package generated carrier charges or other documented expenses because of an incorrect address, refusal, or failure to claim the shipment

We do not issue refunds to a different payment method or account.

EXCHANGES

We do not provide direct exchanges for preference changes or products ordered by mistake.

For an eligible unopened product, request a return and place a new order for the desired item after the return is approved.

If we sent the wrong item or the product arrived defective or damaged, contact us so that we can determine whether a replacement or refund is appropriate.

WRONG OR MISSING ITEMS

Please inspect your package promptly after delivery.

If an item is missing or you received the wrong product, email info@agapesale.com as soon as possible and include:

• Your full name
• Order number
• Description of the problem
• A clear photograph of all products received
• A photograph of the packing slip, shipping label, and package

Keep the original package and all packing materials until your claim has been reviewed.

After verification, we may send the correct item, replace the missing item, issue an appropriate refund, or provide another reasonable resolution.

DAMAGED OR DEFECTIVE PRODUCTS

If your order arrives damaged, please contact us promptly at info@agapesale.com.

Include clear photographs of:

• The outside shipping box or mailer
• The shipping label
• The damaged area of the package
• All damaged or leaking products
• The internal protective packaging
• The lot or batch information, when visible

Do not discard the product, shipping box, or packaging while the claim is under review. The carrier may require photographs, packaging, or an inspection before processing the claim.

Shopify and participating carriers provide procedures for submitting lost or damaged shipment claims, and claim deadlines vary by carrier.

If you believe a product has a manufacturing defect or contamination issue, stop using it immediately and contact us. We may request additional information or require the product to be returned for inspection.

Normal variations in the color, scent, texture, or consistency of natural ingredients are not automatically considered defects.

INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate:

• Recipient name
• Street address
• Apartment, suite, or unit number
• City, state, province, and postal code
• Country
• Email address
• Contact telephone number

Please contact us immediately if an address correction is needed.

We cannot guarantee that an address can be changed after an order has entered processing or after a shipping label has been purchased.

If an order is returned because of an incorrect or incomplete address, refusal, failure to claim the package, or another customer-related delivery issue, the customer may choose:

1. Reshipment: The customer must pay the new shipping charge and any carrier return fees before the package is shipped again.
2. Eligible refund: When the returned products