Refund policy

RETURN AND REFUND POLICY

Last updated: November 11, 2026

Thank you for shopping with Agape Sale LLC. Please review this policy before placing your order.

NO RETURNS OR EXCHANGES

For health, hygiene, product-safety, and contamination-prevention reasons, we do not accept voluntary returns or exchanges of cosmetic ingredients, skincare products, or personal-care items, including unused or unopened products.

Except where required by applicable law, we do not provide refunds for changes of mind, personal preferences, or products ordered by mistake.

Please review the product description, ingredients, application type, size, and intended use before purchasing. If you need clarification, contact info@agapesale.com before placing your order.

This policy applies to orders placed on or after the update date. Earlier orders remain subject to the policy provided at the time of purchase and applicable law.

DAMAGED, DEFECTIVE, INCORRECT, OR MISSING ITEMS

Our no-return policy does not prevent us from addressing an order that arrives damaged, contains an incorrect item, has a verified product defect, or is missing an item.

Please inspect your order promptly after delivery and email info@agapesale.com as soon as you discover a problem.

Include:

  • Your full name and order number

  • The affected product name and size

  • A description of the issue

  • Photographs of the products received and the problem, where applicable

  • Photographs of the shipping label, packing slip, outer package, and protective packaging, where available

  • The product’s lot or batch information, if visible

Keep the affected products and packaging while we review the issue. We may request additional information or arrange an inspection.

After reviewing the circumstances, we will provide an appropriate replacement, refund, or other resolution consistent with applicable law. If a return is necessary because of our error, a verified defect, or shipping damage, we will provide instructions and cover the necessary return-shipping costs.

PRODUCT QUALITY CONCERNS

If you suspect contamination or a manufacturing defect, stop using the product and contact us promptly.

Natural ingredients may vary in color, scent, texture, or consistency between batches. These variations are not automatically defects. However, please contact us if you believe a product is damaged, unsafe, or materially different from its description.

AUTHORIZED RETURNS FOR INSPECTION OR RESOLUTION

Please contact us before sending any product back. We will provide instructions when a return is necessary for inspection, replacement, refund, or another applicable remedy.

Mailing an item back without contacting us does not automatically qualify it for a refund. This requirement does not restrict any return or withdrawal right provided by applicable law.

REFUNDS

When a refund is approved or legally required, we will notify you by email and process it to the original payment method.

The time it takes for the refund to appear depends on your bank, card issuer, PayPal, or other payment provider.

Shipping charges will be refunded when required by law or when appropriate to resolve an error attributable to Agape Sale LLC. Otherwise, original shipping charges are non-refundable where permitted by law.

INCORRECT ADDRESSES AND RETURNED SHIPMENTS

Please provide a complete and accurate shipping address, including any apartment, suite, or unit number.

Contact us immediately if an address correction is needed. We cannot guarantee changes after processing or shipment.

If a package is returned because of an incorrect address, refusal, or failure to collect it, contact us to discuss the available resolution. Reshipment may require payment of additional shipping and carrier return charges where permitted by law.

A returned or refused shipment does not automatically qualify for a refund. Additional delivery terms are explained in our Shipping & Returns Policy.

CONSUMER RIGHTS

Nothing in this policy limits rights or remedies that cannot legally be excluded, including applicable rights concerning faulty, damaged, incorrectly supplied, or misdescribed goods.

For purchases covered by EU consumer law, consumers generally have 14 days after delivery to notify us of withdrawal, subject to legal exceptions. An exception may apply to qualifying sealed goods that are unsuitable for return for health or hygiene reasons once unsealed after delivery.

Where applicable law provides rights beyond this policy, those rights take precedence.

CONTACT

For questions or order concerns, contact:

Agape Sale LLC
Email: info@agapesale.com