Frequently Asked Questions
Do you Accept Returns?
All our products cannot be returned for Health Reasons. We are unable to resell those products once they leave our warehouse.
Returned, Lost, or Damaged Shipping Items
Returned packages from any destination due to insufficient address, forwarding address or refusal to pay customs fees will be charged a fee by the Post Office for their return to Agape Sale/ Agape Royal Organics. This return fee, plus original shipping fees will be deducted from any refunds made.
If for any reason your order arrives broken or is lost in the mail, please contact us and we will come to a solution. Lost packages due to insufficient address or forwarding address are the sole responsibility of the Buyer. Agape Sale/ Agape Royal Organics is not responsible for losses if your address is not correctly entered at the time of purchase or you do not send us a message to correct the address before the postage is purchased.
Important Information for International Shipping
We are happy to ship to our International Customers. However, we are not responsible for customs fees, delays, lost or wayward International orders as they are not trackable from the USA. It is the responsibility of the Buyer to track and locate their international package from their home country and deal directly with their own postal service and custom agents. By purchasing from Agape Sale/ Agape Royal Organics and supplying an international shipping address, the Buyer agrees to the above. Agape Sale/ Agape Royal Organics specifically is not responsible for shipments once they leave our facility.
It is an investment to ship overseas, so we encourage our international customers to include multiple items to make the journey worthwhile.