Frequently Asked Questions

Frequently Asked Questions

Do you Accept Returns?

All our products cannot be returned for Health Reasons. We are unable to resell those products once they leave our warehouse. 

 

Returned, Lost, or Damaged Shipping Items

Returned packages from any destination due to insufficient address, forwarding address or refusal to pay customs fees will be charged a fee by the Post Office for their return to Agape Sale/ Agape Royal Organics. This return fee, plus original shipping fees will be deducted from any refunds made.

If for any reason your order arrives broken or is lost in the mail, please contact us and we will come to a solution. Lost packages due to insufficient address or forwarding address are the sole responsibility of the Buyer. Agape Sale/ Agape Royal Organics is not responsible for losses if your address is not correctly entered at the time of purchase, or you do not send us a message to correct the address before the postage is purchased.

 

Important Information for International Shipping

We are happy to ship to our International Customers. However, we are not responsible for customs fees, delays, lost or wayward International orders as they are not trackable from the USA. It is the responsibility of the Buyer to track and locate their international package from their home country and deal directly with their own postal service and custom agents. By purchasing from Agape Sale/ Agape Royal Organics and supplying an international shipping address, the Buyer agrees to the above. Agape Sale/ Agape Royal Organics specifically is not responsible for shipments once they leave our facility.

It is an investment to ship overseas, so we encourage our international customers to include multiple items to make the journey worthwhile.

Frequently Asked

General queries for your Basic knowledge

What do I need to know?

We deliver to all of the US, including PO via USPS, UPS. Orders are processed in 1-2 business days and arrives within 2-5 business days. Business days are Monday through Friday, excluding weekends and Federal and State holidays.

We also ship internationally via UPS and DHL

 Agape Sale is NOT responsible for stolen parcels. If a parcel was left at your address and has gone missing we will file a claim with the courier on your behalf but we will not re-ship or refund your order until the courier deems the parcel as lost or undelivered.

Do you have a physical store where I can view the products?

No, we do not have a physical location where you can view our products, which are only sold via our web shop, phone, and email.  Our warehouse is only for product stocking. The best resource for product information is our website.  

How do I check the status of my order?

  • When logged into the web shop, go to "My Account" and click "My Orders."  Any current order that has not yet shipped will show up here.
  • Once an order ships, go to "My Account" and click "My Shipments" for tracking information (valid for 120 days after shipment).
  • For Invoices, go to "My Account" and click "My Invoices."  Use the date filter to search past invoices.
  • This is especially helpful for year-end or tax reporting needs. 

What are the shipping charges?

Shipping rates are calculated on the Cart page as well as during the checkout process. These rates come directly from chosen shipping page.

Can I cancel my order?

Yes, if your order has not shipped out, please confirm by contacting us.